Closed - Major Incident #1365335773

Loss of service at London Site

Closed 6 days ago
Incident affecting: London
 
We have been alerted to a loss of connectivity at a London residential site. Engineers are investigating. Updates to follow.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. The issue was in relation to a hardware fault, which was rectified by swapping out the affected equipment. Thank you for your patience.

    Incident state changed to 'Solved'
    6 days ago - 5:32am on 13th October 2021
  • Service has been restored to most apartments. Engineers are still working to restore to all. Updates to follow.

    6 days ago - 9:11pm on 12th October 2021
  • Engineers are still on site making changes to the affected hardware. Updates soon to follow.

    6 days ago - 8:47pm on 12th October 2021
  • Engineers are replacing the hardware. Updates to follow.

    Incident state changed to 'Fixing'
    6 days ago - 6:39pm on 12th October 2021
  • Engineers have sourced replacement hardware and are currently on route. ETA is around 3 hours with traffic permitting.

    6 days ago - 4:27pm on 12th October 2021
  • Engineers have remote hands at the affected site. Diagnostics are underway to fix the issue. Updates to follow.

    6 days ago - 3:55pm on 12th October 2021
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    6 days ago - 3:10pm on 12th October 2021

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