We are now happy that this issue has been solved. The issue was in relation to a hardware fault, which was rectified by swapping out the affected equipment. Thank you for your patience.
Service has been restored to most apartments. Engineers are still working to restore to all. Updates to follow.
Engineers are still on site making changes to the affected hardware. Updates soon to follow.
Engineers are replacing the hardware. Updates to follow.
Engineers have sourced replacement hardware and are currently on route. ETA is around 3 hours with traffic permitting.
Engineers have remote hands at the affected site. Diagnostics are underway to fix the issue. Updates to follow.
This incident has been logged and our team is now working to diagnose and fix the problem.
