Closed - Major Incident #1518162884

Site Connectivity Issue

Closed 12 days ago
Incident affecting: London
 
We're aware of a connectivity issue with a site in London, engineers are investigating.
 

Updates(most recent first)

  • Service was restored at 03:10am and so we are now happy that this issue has been solved. Thank you for your patience.

    As mentioned we will be following up to understand why this maintenance wasn't communicated to us properly, please contact us if you would like further information on this as we get it.

    Incident state changed to 'Solved'
    12 days ago - 5:39am on 22nd May 2020
  • We have verified our equipment is operational on both sides, resilient circuits are now using their secondary path. Unfortunately some unprotected circuits are currently affected by this maintenance. We will continue to monitor through the morning.
    We will of course be following up with all parties involved to understand why we and our provider were not informed and so we were not able to pre-warn our customers.

    12 days ago - 12:39am on 22nd May 2020
  • This has been identified as planned 3rd party fibre maintenance of which both we and our circuit provider had not been informed. We have been advised that the maintenance is due to complete before 04:00

    Incident state changed to 'Fixing'
    12 days ago - 12:27am on 22nd May 2020
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    12 days ago - 11:52pm on 21st May 2020

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