We are now happy that this issue has been solved. Thank you for your patience.
Unfortunately we have seen a reoccurrence of this fault, we are working to gain access to the site again to investigate.
Unfortunately we have seen a reoccurrence of this fault, we are working to gain access to the site again to investigate.
Engineers have made their final fixes - all components have now been tested and replaced. We're continuing to monitor closely
The connection is back up, engineers are still working to fully diagnose the fault
A potential fix has been implemented which involved the hardware being replaced to the affected site. Engineers will be installing a permanent solution in the next hour to avoid this reoccurring.
Engineers are still working on the unit fault. Updates to follow.
Engineers are now running a new cable to the fault. Updates to follow.
Engineers are now working on the faulty unit. Updates to follow.
Engineers have diagnosed that the fault is in relation to faulty hardware at a remote site. Engineers are attempting to arrange access with the building landlord. Updates to follow.
This incident has been logged and our team is now working to diagnose and fix the problem.
