Closed - Major Incident #2453156261

POP Site Connectivity Issue

Closed 4 years ago
Incident affecting: Manchester - Salford Quays
 
We are currently investigating a loss of connectivity in Manchester Salford Quays, updates will be posted shortly.
 

Updates(most recent first)

  • Our engineers restored service earlier today. Further works are to be carried out, but we will be looking to implement a fix to work around the affected unit.

    We apologise for any inconvenience caused by today's issues.

    Incident state changed to 'Solved'
    4 years ago - 5:41pm on 17th September 2019
  • A potential fix has been implemented and our engineering team is now testing the system to make sure the issue has been successfully resolved. Services are being restored.

    Incident state changed to 'Testing'
    4 years ago - 10:41am on 17th September 2019
  • The cause of this incident has been identified as power works scheduled by the building management. Power will be reinstated shortly and engineers have been dispatched to site.

    Incident state changed to 'Fixing'
    4 years ago - 8:54am on 17th September 2019
  • We are aware of power works being carried out in the affected area. We are awaiting further information from the building management.

    4 years ago - 8:40am on 17th September 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    4 years ago - 8:24am on 17th September 2019

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