Closed - Minor Incident #2763270609

Intermittent Connectivity to Salford PoP Site

Closed 8 days ago
Incident affecting: Salford, Manchester
 
We are currently aware of an incident affecting connectivity at a Salford PoP site. Engineers are currently investigating.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. If you would like further information, please do email [email protected] ref: 2763270609. Thank you for your patience.

    Incident state changed to 'Solved'
    8 days ago - 10:14am on 14th October 2019
  • Engineers have now replaced the affected hardware. Some services are resuming connectivity. Updates to follow.

    Incident state changed to 'Testing'
    8 days ago - 9:16am on 14th October 2019
  • Due to the landlord changing management and facilities, this has delayed our access to the affected area of the building. We are currently working with the building management to gain access to the Telcom equipment. Updates to follow.

    12 days ago - 10:47am on 10th October 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    13 days ago - 1:56pm on 9th October 2019

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