Closed - Major Incident #2853798194

Network Outage - Nationwide

Closed 10 days ago
Incident affecting: Nationwide
 
We are currently experiencing a network outage affecting customers Nationwide. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible.

We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your patience.
 

Updates(most recent first)

  • Services have been fully restored and remain stable. We will continue to monitor closely and are still working to identify the root cause of the disruption.

    We apologise for the inconvenience caused and thank you for your patience throughout this incident

    Incident state changed to 'Solved'
    10 days ago - 5:42pm on 21st May 2025
  • We believe the issue affecting services has now been resolved. All impacted services appear to be operating normally.

    Our team is continuing to investigate the root cause and will maintain close monitoring to ensure ongoing stability.

    Thank you for your patience while we worked to restore service.

    Incident state changed to 'Testing'
    10 days ago - 3:39pm on 21st May 2025
  • Our engineering team have implemented a change, and we are seeing signs of service recovery in the Manchester area. However, the root cause of the outage is still under investigation. We are continuing to monitor the situation closely and will share further updates as we learn more.

    Thank you for your continued patience.

    Incident state changed to 'Fixing'
    10 days ago - 3:20pm on 21st May 2025
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    10 days ago - 3:13pm on 21st May 2025

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