Closed - Major Incident #3386117361

Intermittent Connectivity to Third Party Fibre Services

Closed 4 years ago
Incident affecting: Nationwide
 
We are observing intermittent connectivity to some third party fibre services. Engineers are currently investigating.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. It appears as though there was an issue on the TalkTalk Business network which was resolved, we are currently waiting for an RFO.

    Incident state changed to 'Solved'
    4 years ago - 7:32am on 11th December 2019
  • Our engineering team is now testing the system to make sure the issue has been successfully resolved.

    Incident state changed to 'Testing'
    4 years ago - 4:33pm on 10th December 2019
  • We can see that services have restored. We are awaiting a response from the third party. Updates to follow.

    Incident state changed to 'Fixing'
    4 years ago - 4:30pm on 10th December 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    4 years ago - 4:21pm on 10th December 2019

Need help?

That's what we are here for - get in touch!

© Telcom Networks Limited | VAT number GB 190 631 121 | NorthStar, 135-141, Oldham Street, Manchester, M4 1LN | CN 09085579, registered in England & Wales