Connectivity has been restored by the 3rd party provider. We're still awaiting a full RFO.
Please accept our apologies for the inconvenience this issue has caused, thank you for your patience whilst we worked to resolve this.
If you have any questions please contact our support team at [email protected]
The 3rd party carrier have isolated their troubleshooting to a segment of the network where the fault is present, their major incident team are currently still working to fix the fault. An update will be provided within the next hour. Currently we still do not have an estimated fix time.
Thank you for your continued patience whilst we work to resolve this.
The cause of the outage has been isolated to one of our suppliers, we're currently working with our supplier to restore connectivity to the affected circuits. Currently we do not have an estimated fix time.
Please accept our apologies for the inconvenience and frustrations this outage is causing, thank you for your continued patience whilst we work to resolve this.
This incident has been logged and our team is now working to diagnose and fix the problem.
