Closed - Major Incident #4262807277

Connectivity Loss at Manchester Site

Closed 2 months ago
Incident affecting: Central Manchester
 
We have been alerted to a loss of connectivity at a Central Manchester site. Engineers are currently investigating.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    2 months ago - 10:11am on 3rd May 2021
  • A potential fix has been implemented and our engineering team is now testing the system to make sure the issue has been successfully resolved.

    Incident state changed to 'Testing'
    2 months ago - 10:10am on 3rd May 2021
  • A replacement has been dispatched to the affected site for installation. ETA is 20 minutes. Updates to follow.

    2 months ago - 9:22am on 3rd May 2021
  • The cause of this incident has been identified as a hardware fault. Our engineers are working to source a replacement. Updates to follow.

    Incident state changed to 'Fixing'
    2 months ago - 8:04am on 3rd May 2021
  • Engineers have been dispatched to the affected site. Updates to follow.

    2 months ago - 7:15am on 3rd May 2021
  • Engineers have identified that there may be a loss of power to our equipment on site. Our team have reached our to the landlord for further information. Updates to follow.

    2 months ago - 6:07am on 3rd May 2021
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    2 months ago - 5:58am on 3rd May 2021

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