We are now happy that this issue has been solved. Thank you for your patience.
A potential fix has been implemented and our engineering team is now testing the system to make sure the issue has been successfully resolved.
A replacement has been dispatched to the affected site for installation. ETA is 20 minutes. Updates to follow.
The cause of this incident has been identified as a hardware fault. Our engineers are working to source a replacement. Updates to follow.
Engineers have been dispatched to the affected site. Updates to follow.
Engineers have identified that there may be a loss of power to our equipment on site. Our team have reached our to the landlord for further information. Updates to follow.
This incident has been logged and our team is now working to diagnose and fix the problem.
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