Closed - Major Incident #4979201819

ELEVATE: Aggregation Layer Firmware Upgrade Maintenance Window 00:00am - 06:00am

Closed 1 day ago
Incident affecting: Nationwide
 
Good Morning,

We are currently implementing a firmware upgrade on one of our aggregation nodes, this will cause a loss of connectivity to multiple customer connections throughout the country. Please expect downtime throughout the next hour. We will advise as soon as the work has been completed.

Thanks for your patience whilst we carry out these essential works.

Kind regards,

Elevate
 

Updates(most recent first)

  • Good Morning,

    The firmware upgrade has been completed successfully, thank you for your patience whilst we carried out these works.

    Kind regards,

    Elevate

    Incident state changed to 'Solved'
    1 day ago - 1:49am on 1st July 2025
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    1 day ago - 12:19am on 1st July 2025

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