Closed - Major Incident #7102098905

Intermittent Connectivity Loss to Northern Quarter Site

Closed 4 months ago
Incident affecting: Northern Quarter, Manchester
 
Engineers have observed a reduced level of service at a Northern Quarter PoP site. This is due to third party contractors temporarily obstructing radio equipment. We are currently liasing with the Building Management and third party. Updates to follow.
 

Updates(most recent first)

  • We are now happy that this issue has been stabilised. Further works will be carried out shortly to install an alternative radio in a new location. Thank you for your patience.

    Incident state changed to 'Solved'
    4 months ago - 8:34am on 11th July 2019
  • Third party contractors have been notified regarding the obstruction of radio equipment. Further maintenance works are now in place to install an alternative radio in a new location. All affected customers will be contacted regarding this.

    Incident state changed to 'Testing'
    4 months ago - 4:36pm on 10th July 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    4 months ago - 11:03am on 10th July 2019

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