Closed - Major Incident #7401099860

POP Site Connectivity Issue

Closed 4 months ago
Incident affecting: Manchester
 
We are currently investigating an issue affecting connectivity to sites in the Manchester area, more information to follow.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    4 months ago - 10:59am on 10th July 2019
  • This incident has been reopened as we are observing a similar occurrence during our planned maintenance window.

    Incident state changed to 'Fixing'
    4 months ago - 9:47pm on 9th July 2019
  • We are now happy that this issue has been solved. OOH works will be conducted this evening to apply a permanent fix. All affected customers will be contacted to arrange this. Thank you for your patience.

    Incident state changed to 'Solved'
    4 months ago - 12:16pm on 9th July 2019
  • Services have resumed connectivity. Engineers are still investigating the root cause of the issue.

    Incident state changed to 'Fixing'
    4 months ago - 10:06am on 9th July 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    4 months ago - 9:37am on 9th July 2019

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