Closed - Major Incident #7973060514

EMERGENCY MAINTENANCE on Aggregation Router

Closed 6 hours ago
Incident affecting: Nationwide
 
Hi,

We're performing emergency maintenance on one of our aggregation layer routers, this maintenance should take no longer than an hour, thank you for your continued patience whilst we carry out works to improve our network resiliency.

We will advise once the works have been completed.

Kind regards,

Elevate
 

Updates(most recent first)

  • Hi,

    The maintenance has been carried out successfully, connectivity to all circuits has been restored, please contact support at [email protected] if anything isn't working as expected. Alternatively, if your request is urgent, please contact our main number on 0330 122 2970 and select the emergency support option.

    Kind regards,

    Elevate

    Incident state changed to 'Solved'
    6 hours ago - 12:31am on 2nd July 2025
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    6 hours ago - 12:08am on 2nd July 2025

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