Closed - Major Incident #8169947313

City Centre Connectivity Issue

Closed 4 years ago
Incident affecting: Manchester City Centre
 
We are currently experiencing some issues in the City Centre which is causing packet loss and disruption to service for some clients. Engineers are actively looking in to the issue and will post updates shortly.
 

Updates(most recent first)

  • The problem experienced earlier today was caused by a large Distributed Denial of Service attack against our network. Unfortunately this took time to identify and implement a fix, hence the prolonged disruption.

    We'd like to apologise for the inconvenience caused by this, and we are currently looking in to a more automated solution to avoid this from happening in the future.

    Incident state changed to 'Solved'
    4 years ago - 5:36pm on 17th September 2019
  • Engineers have resolved the issue and are currently testing some additional fixes, a full update will be posted shortly.

    Incident state changed to 'Testing'
    4 years ago - 10:09am on 17th September 2019
  • The cause of this incident has been identified and our engineers are working to resolve the issue as quickly as possible.

    Incident state changed to 'Fixing'
    4 years ago - 9:57am on 17th September 2019
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    4 years ago - 9:06am on 17th September 2019

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