Closed - Major Incident #8304008786

Emergency Network Maintenance

Closed 1 month ago
Incident affecting: Nationwide
 
Following service disruptions affecting some services during a network incident last night, we are undertaking work to upgrade and reconfigure a device as recommended by our vendor to ensure service reliability.
We expect downtime to last less than 20 minutes, however services should be considered at-risk for the duration.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    1 month ago - 1:35am on 9th October 2025
  • Hi, Verification checks have been completed, services have been restored.

    If you're experiencing any issues, please don't hesitate from getting in touch.

    Thank you for your patience whilst we carried out these works.

    Kind regards,

    Elevate

    Incident state changed to 'Testing'
    1 month ago - 1:26am on 9th October 2025
  • Hi, The upgrade has been completed, we are running through verification checks to ensure all services have restored.

    Thank you for your patience.

    Kind regards,

    Elevate

    1 month ago - 12:27am on 9th October 2025
  • Hi, the maintenance window is now beginning and the upgrade has started.

    Kind regards,

    Elevate

    1 month ago - 12:06am on 9th October 2025
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    1 month ago - 4:43pm on 8th October 2025

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