After monitoring connectivity for the last 5 days we're happy that the issue has been completely resolved.
Thank you for your patience throughout the outage.
Kind regards,
Team ClearFibre
Engineers have been on site since early this morning with the testing equipment and are believed to have found the cause of the continued degraded connectivity.
Yesterday, due to the existing fibre being untenable, we migrated connectivity over to some replacement infrastructure. However, with this replacement infrastructure there looks to be a defect that could explain why certain apartments are still experiencing loss of service / degraded connectivity. We are continuing to coordinate work with multiple internal teams to attempt to repair this defect in the hope that full service will be restored.
This fault is being dealt with as the highest possible priority and we want to assure you it's all hands on deck to try and get connectivity back up and running.
Once again we thank you for your continued patience whilst we work to resolve this and we appreciate frustrations caused by this outage.
Additional equipment is needed for testing, this equipment will be picked up by an engineering team first thing tomorrow morning.
Once on site, further testing will be carried out to find what is causing the connectivity issue for the remaining apartments.
Our engineers have managed to restore connectivity to the majority of apartments however there are still a couple of apartments which still are experiencing loss of connectivity.
We're still working on restoring connectivity to these apartments.
Thanks for your patience whilst we work to resolve this.
Our engineers are continuing to work on the fibre repairs through the evening.
Thank you for your patience whilst we work to restore connectivity.
We've found a break in a main backhaul fibre, our engineers are currently trying repair this fibre / bring a replacement fibre live.
Unfortunately we cannot provide an estimated time of resolution of the fault at this time due to the complexity of the issue.
We will continue to work as hard as we can to restore connectivity.
Once again please accept our sincere apologies for the inconvenience this outage continues to cause, thank you for your patience whilst we work to resolve this.
Our engineer is currently on site and trying to isolate where the issue is.
Thank you for your patience whilst we work to resolve this.
This incident has been logged and our team is now working to diagnose and fix the problem.
