Closed - Major Incident #9548880820

Total Loss of Service Affecting Multiple Locations in Central Manchester

Closed 17 days ago
Incident affecting: Manchester
 
We're aware of an issue affecting multiple locations in Central Manchester, we're working to isolate where the issue is and restore connectivity as soon as possible.

Please accept our apologies for the inconvenience this downtime is causing, we are working hard to restore connectivity.
 

Updates(most recent first)

  • We are now happy that this issue has been solved. Thank you for your patience.

    Incident state changed to 'Solved'
    17 days ago - 5:56pm on 22nd January 2023
  • This looks to have been a problem with power supply to one of our upstream PoP sites. Power and connectivity has been restored. We're continuing to monitor the situation until we're happy the issue has been completely resolved.

    Incident state changed to 'Testing'
    18 days ago - 11:45am on 21st January 2023
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    19 days ago - 9:16am on 21st January 2023

Need help?

That's what we are here for - get in touch!

© Telcom Networks Limited | VAT number GB 190 631 121 | NorthStar, 135-141, Oldham Street, Manchester, M4 1LN | CN 09085579, registered in England & Wales