Closed - Major Incident #9868488305

Aggregation router firmware upgrade maintenance window affecting multiple circuits

Closed 27 days ago
Incident affecting: Nationwide
 
Hi,

The maintenance window to upgrade the firmware of one of our aggregation routers has started. We will inform you once the maintenance window has been completed.

Thank you for your patience whilst we carry out these works to improve our network.

Kind regards,

Elevate
 

Updates(most recent first)

  • Hi,

    The maintenance window has been completed successfully and the firmware has been upgraded, all services have been restored. If connectivity isn't working as expected please let us know as soon as possible.

    Thank you for your patience whilst we carried out these works.

    Kind regards,

    Elevate

    Incident state changed to 'Solved'
    27 days ago - 12:45am on 5th August 2025
  • This incident has been logged and our team is now working to diagnose and fix the problem.

    Incident created
    27 days ago - 11:58pm on 4th August 2025

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